Where is Peak Nootropics located?
We are located in Houston, Texas.
Billing Address Entered Does Not Match…
You are receiving this error message because the billing address that you have typed into the website does not match the billing address on file with your bank or credit card company.
When you authorize a payment through our website, it sends the dollar amount and your billing address to our merchant processor, Authorize.net, for processing. Authorize.net then sends that information to your bank, requesting an Address Verification System (AVS) check (e.g, Does PeakNootropics have the right billing address?). This is a fraud prevention measure. Since the majority of credit card fraud still involves the buying and selling of numbers online, presumably a thief will be less likely to know your billing address and will have a more difficult time using a stolen credit card if the AVS check is made.
Your bank performs the AVS check and either moves the money or tells Authorize.net that the AVS check failed, that the address from PeakNootropics did not match the address on file with the bank. This AVS check is done by your bank, not by Authorize.net and not by PeakNootropics.
If you have trouble getting your card to “go through,” confirm that the billing address entered matches the address to which your billing statement is mailed. Some banks or credit card companies want the address to match where the physical cards were mailed, and not the address to which the statements are mailed.
Post office box addresses can cause problems, too. Due to an incompatibility between Authorize.net and some banks or credit card companies, addresses like “PO Box 123” may not match, even when you enter them correctly into our system. If you are sure that your bank or credit card company has a PO box address on file and your card is still being declined, try updating your address within PeakNootropics so that the number comes first (e.g., try “123 PO Box” instead of “PO Box 123”).
We do understand how frustrating AVS mismatch problems can be and wish that there was something more that we could do to help. The test is performed by your bank, not our software. We cannot override it, even if you give us your credit card number on the phone or try an email invoice.
If you cannot get your card to “go through,” try a different card or a different payment method. We apologize for this inconvenience and hope you understand that, to deter theft, we cannot accept a credit card or debit card if the AVS check fails.
Contact Phone Number
Though best to detail any issues on the Contact Us page, you can leave a message at 281-241-9611, and someone will get back to you as soon as possible during normal USA business hours.
What form do your nootropics come in?
Our nootropics can be purchased as powder or capsules, depending on product. Several of our products are available in both forms.
How are the products packaged?
Our products are shipped in boxes and the contents wrapped in bubble wrap. All of our nootropic powders are sealed within air-tight bags. These bags are then sealed within a resealable aluminum-foil bag. Aluminum-foil bags are heat and cold resistant so the product always stays at optimal temperature quality.
I am worried about the purity.
All of our nootropics are assayed at no less than 98% purity (majority of batches HPLC tested are 100%). They have all been screened for toxic impurities (heavy metals & organic). We test our products with the third party lab, Colmaric Analyticals LLC. Larger volume products have current C of A information available on request.
What is the shelf life and storage of your products?
Our products usually last for 1-3 years before they start losing potency. We will never sell a product that is close to expiration. Our products are best stored in the Mylar bags they come in to reduce the chance of moisture and temperature affecting their quality.
I am not satisfied with my product.
If you feel that the product is not up to your requirements, please contact us.
Do you guys offer bulk discounts?
Several of our products have discounts listed if you purchase larger amounts. If you need more than these amounts, please contact us.
Which countries do you ship to and freight forwarding?
We ship to several countries, though many have restrictions that eliminate our ability to ship. There is some more information here.
If a freight forwarder or hand-carrying is used, the following terms will apply:
- Peak Nootropics reserves the right to refuse to ship to a freight forwarder. If you wish to use this method, expect to provide additional verification information to prove that the rightful user of the credit card is making the order. Please understand that this is one of the most common means used to commit credit card fraud. All orders placed for delivery to an address other than the billing address of the cardholder are placed into review.
- Peak Nootropics won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to you or a freight forwarder. This means that we are not able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by the freight forwarder will be your responsibility.
- If you (or a freight forwarder you so designate) purchase goods for shipment to a United States address, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Peak Nootropics and its fulfillment agents must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder’s most up-to-date U.S. address is used.
Products which you export yourself or through a freight forwarder may be returned to Peak Nootropics, provided that you are responsible for acting as the importer of record and all the costs associated with returning the goods. We will not serve as the importer of record on returns that were originally exported by you or a freight forwarder.
How long does shipping take within the USA?
Most orders will be shipped out within 24 hours, with those placed before Noon Eastern time usually going out the same day if it is a shipping day (10AM East Coast time for Saturday orders). If an order has an incomplete address or triggers a credit card hold, it will only ship once cleared – please be sure your email address will accept emails from firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org. We do not ship on Sunday or Holidays, or if USPS is unable to provide service. USPS Priority Mail delivery of your package is generally within 2-3 days depending on what time of day you order and how far you are from the warehouse.
USPS Priority Mail Express service is available, but is not a guaranteed overnight service. It generally will save 1-2 business days over regular Priority Mail and will provide what USPS terms a ‘guaranteed’ delivery date.
USPS First Class Mail is not used within the USA due to its lack of traceability. Priority Mail provides tracking information and the ability to see shipment progress and delivery.
How long does international shipping take?
International shipping can vary. For this reason, we do not guarantee a time frame or offer upgraded shipping options. Typically, it takes 7-14 days however these times cannot be guaranteed. Orders placed before 12 Noon US East Coast time (Monday – Friday) and 10AM US East Coast time (Saturday) will usually be shipped the same day, as long as the address is complete and there is not a credit card hold. Peak Nootropics ships via USPS, which hands packages off to your nation’s postal system once cleared through local Customs. USPS does not ship on Sundays or US Holidays.
Customs issues top the reasons for delays. In general, smaller orders have an easier time passing through Customs than larger orders. If your country has picky Customs officers, we advise keeping the order value below USD 150 – please note we are obligated to report the retail price of products shipped and will not violate the law in an attempt to “sneak” an order past Customs.
What About Customs and Delays?
Customs delays can happen for many reasons. All shipments outside the United States include standard international post customs paperwork, which allow most orders to pass Customs with minimal problems. With this said, our items can still be caught in Customs so you must be patient. While the typical Customs delay is 2-3 days, it can be much longer. If the delay extends to 45 days, that is the international norm for not releasing a shipment and returning to the origin – orders that surpass that time frame may be refunded by Peak Nootropics depending on the reason for the delay; please note that bitcoin cannot be refunded.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Please do not rely on laws and regulations of other nations, and be informed regarding your own nations’ requirements. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Peak Nootropics has no control over these charges, nor can it predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We make every effort to avoid shipping to countries that consider any of our products to be illegal, however we are not legal advisors; it is your responsibility to be informed regarding the import requirements of your country and be advised that in many countries the importer of record is held responsible if ordering items considers illegal for import.
Note: Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
Some EU nations impose a variety of duties on imports of dietary supplements, but can be inconsistent about enforcement.
What happens if my package is seized?
There is no reason for your package to get seized if the products you ordered are not scheduled under your countries laws. Seizures and returns, while not common do occur, and customs may hold your products to do an inspection. If they have opened the sealed package they will add an “opened by customs” sticker. The chance of an inspection is still a very rare chance. If your package gets seized because you imported a scheduled substance, we will not issue a refund. If customs returns a package to us in tact, we will issue a refund for the product value only. In the event an item was seized or returned due to a customs mistake that we can verify, we will either reship or refund your order (your choice), with the caveat that bitcoin orders will not be refunded.