Refund & Shipping Policy
All of our products are backed by a 30-day satisfaction guarantee. You are eligible for a full refund or store credit less original shipping costs if you are not satisfied with your order. Bitcoin orders will not refunded, but are eligible for store credit one time. This 30 day period is in effect from the time you receive your order according to the tracking information. Customs regulations are the responsibility of the receiving customer and as such, customs seizures are not covered by this policy.
To request a refund, or if there is a problem with your order, please use the contact form on our website or email us at firstname.lastname@example.org. One of our representatives will assist you with your order within 1 business day of your request and may ask why you are not satisfied with your product(s). The representative may suggest an exchange if you wish to do such. It is your choice if you want a store exchange, credit or refund.
If you do not want a store exchange and would rather have a refund, a representative will process your request. In this case, we may ask for you to return our products whether they are open or unopened.
If you are located in the United States, you can request a return postage label. In this case, we will send a postage slip to your address so that you may return your products free of charge. Whether you are a US customer or International customer, we will refund the cost of your order less original shipping once tracking information has been sent to us. Once the tracking information is relayed to our support team, we will process the refund.
The refund will be sent back to the card you ordered on. Typically, a refund can take 5-7 business days to show on your statement but may take longer to post in special circumstances. If you have any questions about this process you can contact our customer support at any time. Bitcoin orders will not be refunded.
All of our products are sent via the US Postal Service (USPS). If you wish to use another carrier, you may call or email us so that we can send an invoice for the extra shipping costs. You will be required to pay these extra costs before we can ship. The United States Postal Service offers a range of different options for delivery such as USPS Priority Mail, USPS First Class and USPS Priority Mail Express.
We offer USPS Priority Mail and USPS Priority Mail Express for domestic US orders. Orders dispatched with USPS Priority Mail have an average delivery time of 2-4 days within the United States. USPS Priority Mail Express orders are guaranteed to arrive on your doorstep within 2 business days (orders placed before cutoff time) from time of purchase. If you do not receive an express order in this timeframe you are eligible for a refund on the added express charges. Orders placed before Noon US East Coast time Monday through Friday will ship same day if the order has a complete address and billing information is accepted. Complete and fully accepted orders placed before 10AM US East Coast time on Saturday will also ship same day. Other weekend orders will ship on Monday or the next business day in the case of US federal holidays.
Both domestic and international orders are covered by our full company warranty. If any of the products are lost, stolen or damaged, we will replace the products free of charge – please note this does not cover orders seized by customs. If you have an issue like stated above, please contact our support team so that we may remedy the situation.
We offer USPS First Class International and USPS Priority Mail International for customers outside of the United States. We cannot guarantee delivery times on International orders. International orders sent via USPS First Class generally range from 7 days – 14 days for delivery depending on the country you order from. Some countries such as Canada, have quicker delivery times than others such as Australia.
The reason we cannot guarantee International delivery times is due to customs delays. Customs may sometimes hold packages for inspection which may result in delays of your parcel delivery. Our refund/replace policy on stuck international orders is 45 days from time of purchase. The reason for this is due to fact that customs may release your parcel at any time during or after this period.
Due to regulatory differences, we cannot ship to several countries. You can view a list of countries on our disallowed list. If a country is on our disallowed list we do not ship there. If your country is not mentioned on the disallowed portion of this page, you are fine to order. Under no circumstances can we ship to the countries mentioned on our disallowed list.
Peak Nootropics is not responsible for any duty or extra charges that may be incurred as import costs in your country. Many countries have various tax rates on imported products and special regulations for dietary supplement imports. It is not our responsibility to charge duty or import tax and you are solely liable for these costs. Orders returned due to failure to pay customs duties will only be refunded at the discretion of Peak Nootropics. Though questions about duty & taxes are best answered by the local authorities, our support team is willing to assist to the extent they are able.