If you have an account, you can now view a tracking number for a specific order on the my account page. These orders are updated daily by an automatic system. You should also get an email from us once your tracking number is issued.
If you still have trouble locating your tracking information, you can message us and we will get back shortly. Please check your spam folder before requesting tracking information. For general questions or customer service please refer to the contact us page.
Orders are shipped out within 24hrs unless they fall on a national holiday or on a Sunday when the shipping department is closed. US domestic orders take an average of 3 days to arrive from time of order. Orders to Canada can take a week or more. Other international orders can take 2 weeks or longer. You can speed up this time drastically by upgrading to Priority or Express Mail International.
Some international orders can get delayed by customs. We have a 45 day holding policy before offering refunds on lost/seized international orders.
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